TERMS & CONDITIONS
1.1 These general conditions of sale apply exclusively to all sales concluded between the company BOHOBLOOM design S.à r.l.-S, with its registered office at 4, Zéilewee, L-6751 Grevenmacher, and buyers not professionals (hereinafter the „customer“), wishing to acquire the products offered for sale by the company BOHOBLOOM design S.à r.l.-S on its website bohobloom-design.com.
1.2 Currently BOHOBLOOM design S.à r.l-S only offers its products for sale within the European Union. On request, BOHOBLOOM design S.à r.l.-S may however, examine a delivery to a country that is not a member of the European Union.
1.3 The customer acknowledges having read these general conditions of sale at the time of placing his order and declares that he accepts them without reservation. We reserve the right to change these terms and conditions from time to time without prior notice. The version of terms and conditions that apply to your order are those found on the website at the time you place your order.
2. Conclusion of a contract
2.1 The product descriptions provided on the bohobloom-design.com website do not constitute binding offers on the part of BOHOBLOOM design S.à r.l.-S, but serve for the submission of a binding offer by the customer. Any order implies acceptance of the price and description of the product ordered as indicated on the website.
2.2 The contract between the customer and BOHOBLOOM design S.à r.l.-S resulting from placing an order does not become perfect until the payment is validated.
2.3 All orders and their shipping will be confirmed by BOHOBLOOM design S.à r.l.-S by email.
3. Right of withdrawal
3.1 Customers are generally entitled to a right of withdrawal.
3.2 More detailed information on the right of withdrawal can be found in the instructions on withdrawal.
4. Prices, shipping costs and payment method
4.1 All prices are indicated in euros, all taxes included, excluding shipping costs. Any change in the VAT rate will automatically be reflected in the selling prices. BOHOBLOOM design S.à r.l.-S reserves the right to modify the prices of the products offered for sale on its site at any time. Invoicing is done according to the rates in effect at the time the order is placed.
4.2 Shipping costs are indicated on the site and their cost for a given order is displayed when the order is registered. They include packaging, handling and postal charges.
4.3 The payment option(s) will be communicated to the customer in the online store of BOHOBLOOM design S.à r.l.-S.
5. Delivery and shipping conditions
5.1 The customer agrees to provide BOHOBLOOM design S.à r.l.-S with a complete and accurate delivery address. BOHOBLOOM design S.à r.l.-S shall not be liable for any loss of goods or delay in delivery due to an erroneous or incomplete indication of the delivery address by the customer. In this case, all reshipment costs are at the customer's expense; lost goods are not refunded.
This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if the customer was temporarily prevented from accepting the offered service, unless the seller had given him reasonable prior notice of the service. Furthermore, this does not apply with regard to the costs for the shipping if the customer effectively exercises his right of withdrawal. For the return costs, if the customer effectively exercises the right of withdrawal, the provision made in this regard in the seller's cancellation policy shall apply.
5.2 BOHOBLOOM design S.à r.l.-S is under no obligation to deliver products for which payment could not be verified.
5.3 Self-collection is not possible for logistical reasons.
6. Return of goods - complaints
6.1. BOHOBLOOM design S.à r.l.-S strives to deliver to its customers items in excellent condition. The customer is invited to check the good condition of the goods upon receipt. In the event of a damaged or open package during transport, the customer must imperatively notify BOHOBLOOM design S.à r.l.-S within forty-eight (48) hours of its reservations related to the delivery.
6.2 Any claim related to the invoicing or delivery of a product (for defective condition, lack of conformity, error, missing item) must be notified to BOHOBLOOM design S.à r.l.-S within ten (10) days from the customer's receipt of the product; after this period, BOHOBLOOM design S.à r.l.-S shall not be obliged to accept any claim related to the ordered product.
6.3. Subject to product availability, BOHOBLOOM design S.à r.l.-S undertakes to replace, at its own expense and as soon as possible, any items that do not comply with their description on the bohobloom-design.com website or with the purpose indicated in the order, provided that they are returned within the aforementioned time limit in their original packaging and that they have not been used. It is the same for the products presenting a defective state or a defect of conformity unless the customer did not opt for the refunding of the price.
6.4. BOHOBLOOM design S.à r.l.-S cannot be held responsible for the use made by the customer or a third party of the ordered and delivered products.
6.5. All complaints must be sent in writing by email to email@example.com. The return shipping costs for products that have been claimed within the aforementioned period will be reimbursed to the customer.
7. Terms and conditions of repayment
7.1 Any refund to the customer shall be made as soon as possible, and at the latest within thirty (30) days from the receipt of the returned product or the cancellation of the order, by re-crediting the customer's bank card if the order was paid by bank card and if the card allows it. In other cases, the customer will be required to provide BOHOBLOOM design S.à r.l.-S with its bank account information (IBAN number, BIC code) for a refund by bank transfer.
8. Intellectual property
The bohobloom-design.com website and all texts, illustrations, images, trademarks and logos reproduced therein are reserved under copyright law and are the property of BOHOBLOOM design S.à r.l.-S or are subject to an authorization of use for the benefit of BOHOBLOOM design S.à r.l.-S. Any use or reproduction of these texts, illustrations, images, trademarks and logos without prior authorization from BOHOBLOOM design S.à r.l.-S or the rights holders is strictly prohibited. A hypertext link to the site is however authorized without specific request if it is made for information purposes.